Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world? We are looking for an enthusiastic and hard-working people person, to help work in our cafe and visitor centre at our Loch Leven Reserve.

RSPB Scotland Loch Leven forms part of the Loch Leven National Nature Reserve and is made up of important wetland and woodland habitats. Ospreys, marsh harriers and swallows visit us in the summer, and up to 20,000 pink-footed geese fly in from Iceland each autumn to spend winter around the loch. Red squirrels are resident in our woodland. We offer a great day out for families, nature lovers and wildlife watchers and can be easily accessed from the Loch Leven Heritage Trail which brings many walkers and cyclists to the site.

Our visitor centre, the busy hub of the RSPB reserve, looks out over our wetland and the loch to Kinross and the distant Ochil Hills.

Our work in the visitor centre is planned via the use of rotas and will include weekend and bank holiday working. Full induction and training will be provided, with opportunities to learn about the running of a busy visitor centre and nature reserve operation.

Our cafe is a crucial part of what we do here, encouraging visitors to explore the reserve, and giving them a great visitor experience.

You will be able to communicate well with our visitors and offer excellent levels of customer care.

You will be a part of our cafe team, helping to serve customers, and undertaking other duties typical of a busy cafe and kitchen operation.

Essential Skills, Knowledge And Experience

GCSE Maths and English or equivalent.
Basic food hygiene knowledge
Computer literate.
Enthusiastic approach to work.
Excellent verbal and written communications skills.
Ability to plan and prioritise workloads.
Multitasking skills
Problem-solving skills and ability to work on own initiative.
Ability to manage and respond quickly and positively to customer needs and feedback.
Ability to work as part of a team.

Desirable Skills, Knowledge And Experience

Experience of working at a catering environment/visitor attraction.
Knowledge of health and safety in the workplace.
Knowledge of food and foodservice skills.
Till operation and payment handling.

Additional Information

This is a permanent, flexible hours role.

Two Positions Are Available

Minimum of approximately 4 hours, rising to approximately 12 hours during April to October, our peak trading period.
Minimum of approximately 4 hours, rising to approximately 13 hours from mid-June to October.

There will be the opportunity to pick up extra hours to cover for annual leave/ sickness absence as required.

We are looking to conduct interviews for this position as soon as suitable candidates present themselves, so please do not delay in applying. For further information please contact douglas.rutherford@rspb.org.uk

Please note that we are actively recruiting for this vacancy, and reserve the right to close once sufficient applications have been received.

As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.

RSPB

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