Spa Coordinator
POSITION
Casual Day Spa Coordinator, Temple Day Spa
ABOUT TEMPLE DAY SPA
Temple Day Spa, situated in the heart of Unley and Semaphore, stands as Adelaide's premier 5-star Day Spa. With a decade-long legacy, we have consistently offered our clients the epitome of luxury and relaxation, crafting exquisite spa experiences that are much talked about and highly acclaimed.
ABOUT THIS ROLE
Temple Day Spa, experiencing continual growth, is thrilled to offer a vibrant and challenging opportunity for a Spa Coordinator at our bustling Unley and Semaphore location. This role is tailored for individuals who possess extraordinary organisational skills and flourish in a high-energy setting. Contrary to a relaxed job, this position demands constant vigilance and efficiency, as you'll be the first point of contact for clients visiting for appointments, purchasing gift vouchers, or products, as well as handling phone and online bookings and sales. You'll be at the epicenter of activity, managing a non-stop flow of tasks throughout your shift.
Your prior experience in a high-traffic hospitality or customer service environment will be a significant advantage, as it will have prepared you for the agility and resilience required in this demanding role. On a daily basis, you will be managing a busy reception area, coordinating client appointments, handling inquiries, and maintaining the high level of service that Temple Day Spa is known for.
DUTIES AND RESPONSIBILITIES
Include but not limited to:
- Providing exceptional client service at the spa's front desk, being the welcoming face of the spa and hosting client experiences.
- Efficiently coordinating and managing client appointments, while adeptly handling any scheduling challenges.
- Upholding the spa's high standards by maintaining policies, procedures, and service protocols.
- Ensuring compliance with health and safety standards, and maintaining a secure and welcoming environment for all clients.
- Addressing and resolving any client concerns or issues, ensuring each client leaves satisfied.
- Taking direction from the marketing department regarding the promotion of the spa, contributing to its visibility and client engagement.
- Keeping the reception area well-organised and presentable.
- Carrying out administrative tasks efficiently, including data entry and record-keeping, to support the spa's operations.
- Collaborating with the spa management team to continuously enhance client experiences and services.
REQUIRED SKILLS AND EXPERIENCE
- Experience in a fast-paced hospitality or customer service role.(desirable)
- Strong capability in managing front desk operations and client services.
- Proficiency in Microsoft Office and basic IT skills for varied administrative tasks.
- A flexible, proactive approach, capable of managing the dynamic demands of a busy spa.
- Excellent communication skills, both verbal and written, to engage confidently with clients.
- Outstanding organisational skills, attention to detail, and the ability to prioritise in a rapidly changing environment.
- A collaborative attitude, working effectively with both management and staff.
- An unrestricted driver's license for potential mobility-related tasks.
- Must have full working rights in Australia
REMUNERATION AND BENEFITS
- Attractive Salary (pro-rata FTE) + Superannuation.
- Spa Treatment Allowance
- Growth career opportunities
- Onsite carparking
This role will commence immediately and is best suited to a reliable person seeking casual employment (3pm - 9.30pm, Monday to Friday, Saturday 8.30am - 5.30pm).
TO APPLY
To apply please submit your cover letter, resume and a video of yourself. The video doesn’t need to be perfect, you could just record it on your phone, in your kitchen… wherever you feel comfortable. Our goal is to get a feel for your personality and hear a bit about your background. Keep your video short, sharp and shiny - please do not exceed 1 minute.
PLEASE NOTE: Applicants without a supporting video will not be considered for this role.
Temple Day Spa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members, including those from the LGBTQIA+ community
